January 30, 2026

Privacy Policy

Arlekin Players Theatre (“Arlekin,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, including for SMS/MMS text messaging.

1. Scope

This Privacy Policy applies to information we collect through:

  • Our website, online forms, and donation/ticketing or interest forms that link to this policy

  • Email, phone, SMS/MMS text messaging, and other communications you have with us

  • In-person interactions related to our programs, events, and community engagement It does not apply to third-party websites or services we do not control (for example, ticketing platforms or payment processors). Their privacy practices govern their use of your information.

2. Information we collect

We may collect the following categories of information:

  1. Information you provide:

  • Contact information (name, email address, phone number, mailing address)

  • Donation, purchase, or transaction details (amounts, dates, confirmations). (Payment card data is typically processed by our payment processors, not stored by us.)

  • Communications and preferences (what you ask us, your marketing preferences, your interest in shows, volunteering, classes, etc.)

  • Any other information you choose to submit through forms or messages

B. Information collected automatically. When you use our website, we may collect:

  • Device and browser data (IP address, browser type, operating system)

  • Usage data (pages visited, time spent, referring pages)

  • Cookies or similar technologies (see Section 9)

3. How we use your information

We may use information we collect to:

  • Provide information about productions, tickets, events, programs, and community initiatives

  • Process donations and purchases, and send receipts or confirmations

  • Respond to requests and provide customer support

  • Send administrative messages (for example, schedule changes or event updates)

  • Improve our website and communications

  • Comply with legal obligations and protect our rights, safety, and property

4. SMS/MMS Text Messaging Privacy & Consent (TCPA / CTIA Compliance)

If you opt in to receive SMS/MMS messages from Arlekin Players Theatre, we may send text messages related to our productions, events, ticketing, fundraising, and organizational updates.

Opt-in and consent:
You will only receive SMS/MMS messages if you provide your phone number and explicit consent, such as by checking an opt-in box during ticket purchase or donation checkout, submitting a webform that clearly discloses SMS consent, or texting a designated keyword to one of our phone numbers.
Message frequency: Up to 6 messages per month (may vary based on events and ticket activity).
Message and data rates may apply.
Your consent to receive text messages is not a condition of any purchase or donation.
Consent is specific to Arlekin Players Theatre and does not authorize messages from third parties.

Opt-out:
You can opt out at any time by replying STOP to any text message. You may receive one final confirmation message after opting out.
For help, reply HELP or contact us using the information in Section 12.
Important mobile information privacy statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.
Arlekin Players Theatre complies with the Telephone Consumer Protection Act (TCPA) and CTIA messaging principles.

5. How we share information

We do not sell your personal information. We may share information only as needed for legitimate operational purposes, such as:

  • Service providers that perform services for us (for example, SMS/MMS platform providers, email systems, website hosting, analytics tools, and payment processors). These providers may access information only to perform services on our behalf and are expected to protect it.

  • Legal and safety reasons, such as responding to lawful requests, enforcing our policies, or protecting rights, safety, and property.

  • Business transfers (rare), such as a reorganization or merger, where information may transfer subject to appropriate protections. We do not share or sell mobile phone numbers or SMS consent for third-party marketing.

6. Your choices

You can:

  • Opt out of SMS/MMS by replying STOP

  • Unsubscribe from emails using the link in the email (where available)

  • Request access, correction, or deletion of certain information by contacting us (Section 12), subject to legal and operational limits

7. Data retention

We keep personal information only as long as necessary for the purposes described in this policy, including to comply with legal, accounting, and reporting obligations.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Cookies and analytics

Our website may use cookies and similar technologies to operate and improve the site and understand usage. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

10. Children’s privacy

Our website and communications are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided us information, please contact us.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post updates on this page and revise the effective date above. Your continued use of our website or services after changes means you accept the updated policy.

12. Contact us

If you have questions or requests regarding this Privacy Policy or our privacy practices, contact: